Returns

Making a return is easy.  If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange. Returns are only accepted online for products purchased directly from jpca.me, if you have purchased from a  retail partner then they must also arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition. When returning items to JPCA.me, please ensure the product is well packaged and protected from Making a return is easy.  If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange. Returns are only accepted online for products purchased directly from jpca.me, if you have purchased from a  retail partner then they must also arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition. When returning items to JPCA.me, please ensure the product is well packaged and protected from damage in transit. Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser. 

exchanges

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or print of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.