FAQ

Pricing and Currency

  • Q. Do your prices include tax?
  • A. All Checkout Prices for Great Britain, Europe, Canada, South America and Australia include sales taxes; there are no additional fees to pay at all. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
    In the US we are required to collect sales tax in certain states where we maintain presence. As such, we charge sales tax on all orders shipped to the following states: AZ, AR, CA, CO, CT, DC, IL, IN, IA, KY, MA, MI, MN, MO, NV, NY, OH, TX, UT, VA, WA, WI. Prices for Great Britain and Europe include VAT. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
  • Q. When will I be charged for my order?
  • A. You’ll be charged for your order when it is despatched from our warehouse. For Paypal you will be charged when the order is placed.
  • Q. I have recently purchased an item, and it has now been reduced in price, will JPCA price match the difference.
  • A. Yes, we are happy to match the reduced price in the form of a credit voucher as long the product was purchased at full price and within 14 days of the price being reduced. We are not able to match the price if the product, including size and colour is not in stock at the time of the request or if we have already provided a price match on the product.

Out of Stock

  • Q. When are products coming back into stock?
  • A. As soon as JPCA have an estimated date of delivery it will normally be posted on the specific product page.
  • Q. I’d like to order a product, but it does not allow me to put it in the basket.
  • A. If it is not possible to select an item this means that it is not available. Please use the ‘inform me when back in stock’ feature on the product page to find out when items come back into stock.

Delivery

  • Q. How long does the delivery take?
  • A. Please refer to the delivery section for estimated Express and Standard delivery times for each region.
  • Q. When will my order be sent out?
  • A. Please refer to the delivery section for estimated despatch and delivery times. 
  • Q. How are Products shipped and how much will shipping cost to my address?
  • A. Please refer to the delivery section.

Returns

  • Q. What’s your returns policy?
  • A. You can return any product you receive from JPCA within 90 days of receipt, as long as the item is in good conditions. For more information, please visit the returns section of the website.
  • Q. I do not like the product I ordered, what can I do?
  • A. If the product is new and unused you can return it to us for a refund within 90 days of receipt. Please visit our returns section for more information on how to return a product.
  • Q. How do I return a product?
  • A. Please visit the returns section of the website for full instructions on how to return a product.
  • Q. I want to return a product, but I don’t have the original packaging?
  • A. You can always send the products back to JPCA in another package but please pack securely and follow the instructions in the returns section of the website.
  • Q. How do I exchange a product?
  • A. If you would like to exchange your purchase, please follow the steps in the section ‘How to Make a Return’ in the Returns section of the website.

Products, materials and Sizes

  • Q. I am not sure how big or what is  my product made of.
  • A. On most product pages there is specific sizing information in the right hand column. Please also have a look at our shop page. If you are still not certain about which size is right, please contact contact@jpca.me for more advice or call +(57)3137209366. 

Sponsorship

  • Q. I am interested in having my event or project sponsored and designed by JPCA.
  • A. Please send an email to lab@jpca.me detailing your event or project and how can we help. 
  • Q. Where are your products made at?

  • A. Our products are 100% made and designed in Colombia. Support local economies.